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Treating Customers Fairly

Dartmoor Financial

Committed to treating our customers fairly

At Dartmoor Financial, we are committed to offering our customers the highest possible standards of service. In doing so we are pleased to support the Financial Conduct Authority’s initiative ‘Treating Customers Fairly’.

We recognise that both we and our customers have everything to gain if we look after your best interests and treat you fairly in all aspects of our dealings with you.

Our Commitment to you

We will:

  • provide you with clear information about the products and services we offer, including fees and charges
  • ascertain your individual needs, preferences and circumstances before recommending a mortgage
  • only recommend a mortgage that we consider suitable for you and that you can afford – and always the most suitable from the available options
  • not recommend a mortgage if we can’t find one we consider suitable
  • encourage you to ask if there’s something you don’t understand
  • give you access to a formal complaints procedure should you become unhappy with our service

How you can help us

To help us give you the most appropriate advice, we will ask you to:

  • tell us as much as possible about your income and outgoings, to enable us to properly assess how much you can afford
  • let us know about changes that might affect your ability to repay a mortgage
  • let us know if there is any aspect of our service, or of a product we have discussed or recommended that you don’t understand
  • tell us if you think there are ways we can improve our service

Thank you for choosing Dartmoor Financial.


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2 days ago

Dartmoor Financial

Compare the mortgage market with your friendly neighbourhood mortgage brokers #tavistock #mortgageadvicedevon #laterlifelending

HSBC cuts mortgage rates across its entire LTV range
HSBC has slashed the rates on its fixed and tracker mortgages across its full range of loan-to-value deals, now offering what it claims are some of the best rates on the market.
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2 days ago

Dartmoor Financial

Great graphic showing the different uses for a lifetime mortgage from More2Life. If you are over 55 and have a property worth at least 70k then you qualify for a lifetime mortgage. The modern form of Equity Release. It is becoming a massive option for many and the market is dominated by 2 big advice firms. We specialise in retirement borrowing too BUT our advice fee is more than half of what they charge and we are local to you with a no pressure approach to business. We are equity release council members and are part of the later life academy. If you are considering releasing money from your home please do get in touch with us either on here or on 01822 615 502. ... See MoreSee Less

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Contact us on 01822 615502