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Treating Customers Fairly

Dartmoor Financial

Committed to treating our customers fairly

At Dartmoor Financial, we are committed to offering our customers the highest possible standards of service. In doing so we are pleased to support the Financial Conduct Authority’s initiative ‘Treating Customers Fairly’.

We recognise that both we and our customers have everything to gain if we look after your best interests and treat you fairly in all aspects of our dealings with you.

Our Commitment to you

We will:

  • provide you with clear information about the products and services we offer, including fees and charges
  • ascertain your individual needs, preferences and circumstances before recommending a mortgage
  • only recommend a mortgage that we consider suitable for you and that you can afford – and always the most suitable from the available options
  • not recommend a mortgage if we can’t find one we consider suitable
  • encourage you to ask if there’s something you don’t understand
  • give you access to a formal complaints procedure should you become unhappy with our service

How you can help us

To help us give you the most appropriate advice, we will ask you to:

  • tell us as much as possible about your income and outgoings, to enable us to properly assess how much you can afford
  • let us know about changes that might affect your ability to repay a mortgage
  • let us know if there is any aspect of our service, or of a product we have discussed or recommended that you don’t understand
  • tell us if you think there are ways we can improve our service

Thank you for choosing Dartmoor Financial.


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23 hours ago

Dartmoor Financial

Another lovely couple with greater freedom in retirement due to a lifetime mortgage #pizzaoven #microbrewery

"Hi Stuart

Thanks for all your help and support, it made it simple. I have paid your invoice thank you.If you fancy coming over with the family for a pizza give me 24hrs notice so I can make the dough, you will be most welcome.

Kind Regards

F&L"
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5 days ago

Dartmoor Financial

Considering giving a gift of money early? Gill and Jim did. Give us a call to discuss your options :)Would giving their loved ones some of their inheritance now help your clients? Our real life customers, Gill and Jim, describe how it felt to see their grand... ... See MoreSee Less

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1 week ago

Dartmoor Financial

The turn out here on a work day! Great job everyone 👍 ... See MoreSee Less

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